Returns and Exchanges

Return Policy - Damaged or Defective Products

If you receive a product that is damaged or defective, we offer a full refund, including the shipping costs you paid for both delivery and return. This means you will receive the full product amount and the shipping costs back from us.

What you need to do:

  • Contact us within 14 days via stips1212@gmail.com if the product is damaged or defective.
  • Provide us with proof of the damage or defect (for example, a photo of the damaged product).
  • Once the issue is confirmed, we will give you instructions on how to return the product, and we will reimburse the return shipping costs.

Summary:

  • You will receive the full product amount and the shipping costs you paid back.
  • Returning damaged or defective products is free for you (we cover the return shipping costs).

Return Policy - Products You Don’t Want to Keep (No Defects)

If you want to return the product, but there is nothing wrong with it (for example, you changed your mind), you can return it within 14 days of receiving your order. In this case, you will only receive the product amount back, but the shipping costs you paid for delivery will not be refunded. Additionally, you are responsible for the cost of returning the product.

What you need to do:

  • If you want to return the product, please contact stips1212@gmail.com. We will assist you by explaining the return process.
  • The product must be in its original, unopened condition to qualify for a refund.

Summary:

  • You will only receive the product amount back.
  • The shipping costs for both delivery and return are at your own expense.

Important Points to Remember:

  1. Damaged or defective product: Full refund of the product amount + shipping costs for both delivery and return.
  2. Product without defect (because you no longer want to keep it): Only refund of the product amount, shipping costs for both delivery and return are at your own expense.

If you have any questions or need assistance with the return process, feel free to contact us. We are happy to assist you!