Terms and Conditions

Terms and Conditions

When purchasing a product from our website, you automatically agree to our Terms and Conditions. These rules are designed to ensure a clear and fair process for both parties. By completing your purchase, you acknowledge that you have read, understood, and accepted the terms outlined on this page.

Payment Terms

All payments must be made in full before the product can be accessed or delivered. Once the payment is successfully processed, your order will be processed and delivered within the specified delivery time.

Please note: If the payment is not completed, the purchase will not be finalized, and you will not receive the product.

Delivery Terms

All products will be delivered within 10 to 30 business days after the purchase date. This timeframe allows us to ensure the quality and accuracy of your order. Please note that business days exclude weekends and public holidays.

You will receive a confirmation email once your order is processed, and another notification when your product is dispatched. If you have any questions about the status of your delivery, feel free to contact our customer support team.

English Version

Product Delivery and Refund Policy

Our goal is to ensure that every product is delivered in perfect condition. However, if you receive a damaged or defective product, please contact our customer support team immediately. To process your request, we will require clear evidence of the issue, such as photos or videos of the damaged product.

Once the issue is verified, you will be eligible for a full refund of the product price.  Additionally, exchanges or replacements are not available. Our priority is to resolve any issues quickly and ensure your satisfaction.

Quote

On our website, we do not work with quotes, as all prices are clearly listed and provided upfront. This means you always know exactly what you are paying for each product before making a purchase. There is no need to request a price quote first, as the price is always transparent and available.

If you are looking for specific products or services that are not directly listed on the website, you can always contact us. We can assist you and, if necessary, provide a custom price. However, for most products on our website, you can directly see the price without needing a quote.

Summary

  • No quotes: All prices are clearly stated upfront.
  • Contact for special requests: If you have a special request, you can always reach out to us for further information or a custom price.

Liability

In this section, we explain what we are and are not responsible for when you purchase products from us. It is important to understand that we strive to provide high-quality products, but there may always be unforeseen circumstances that are beyond our control. We want to clearly inform you about our liability so you know exactly what to expect.

Our Liability

We are responsible for delivering the products you have purchased and ensuring they arrive in good condition and within the agreed timeframe. This applies to all products you order through our website.

If there is an issue with the product you received, such as if it is defective, missing, or damaged during delivery, you can contact us. We will investigate the issue and, if necessary, provide a solution such as a refund (as described in our return policy).

Our responsibilities include:

  • Delivering the correct products as described on the website.
  • The right to receive a refund if the product is defective or damaged upon receipt (as outlined in our return policy).
  • Complying with applicable laws and consumer rights regarding product sales.

Limitations of Our Liability

However, there are situations where we cannot be held responsible. This means that we are not liable for certain types of damage or loss that may occur. We want to clearly explain these limitations so you understand what is and is not our responsibility.

Problems Caused by External Factors: We cannot be held responsible for any loss or damage caused by external factors beyond our control. These may include:

  • Loss of data due to technical malfunctions.
  • Loss of access to your product due to network issues or outages from your internet provider.
  • Delays or errors caused by external parties such as payment processors (e.g., iDEAL or PayPal).

Product Usage: We are not responsible for how you use the product. For example, if you buy a product and misuse it or fail to care for it properly, we cannot be held liable for any damage caused by your actions. It is your responsibility to use the product properly.

Damage from Incorrect Installation or Use: If you purchase a product that requires installation, you are responsible for installing and using the product correctly. We are not liable for any damage caused by improper installation or use of the product.

Loss of Profit or Damage Due to Business Decisions: If you purchase a product from us and use it for business purposes, we are not responsible for loss of profit, business income loss, or any other indirect damages you may incur from using the product. For example, if you buy a product and make a business investment that turns out unsuccessful, we cannot be held liable for the loss.

Loss of Data: Although we always strive to ensure that our products function well, we cannot be held liable for data loss. It is your responsibility to back up your data, especially if you are purchasing digital products.

Exclusions of Liability

In some cases, we explicitly exclude certain forms of liability, such as:

  • Liability for Indirect Damage: We are not liable for damage indirectly caused by using our products, such as loss of profits, business interruptions, or reputational damage.
  • Liability for Actions of Third Parties: We cannot be held responsible for damage caused by third parties (e.g., other users of our website, or external services you use to obtain our products).

Your Responsibilities

As a customer, you are responsible for:

  • Reviewing the product description and terms before making a purchase.
  • Using the products you purchase from us correctly.
  • Paying for the products you have ordered on time.
  • Taking appropriate measures to prevent data loss or damage due to technical issues (e.g., by backing up your digital products).

Summary of Liability

  • We are responsible for delivering products that match the description and arrive in good condition.
  • We cannot be held liable for damage caused by external factors, misuse of the product, or loss of profit due to business decisions.
  • We are not responsible for indirect damage or damage caused by third parties.
  • You, as the customer, are responsible for the proper use and maintenance of the product and for backing up digital products.

We hope this explanation makes it clear what you can expect from us and where we cannot be held responsible. If you have any questions regarding liability or other terms, please don’t hesitate to contact us!

7. Renewal and Cancellation

Currently, we do not offer subscriptions for our products. This means that you are not obligated to renew your purchase or continue using a subscription for a product. Each purchase is a one-time transaction and will not be automatically renewed, nor do you need to worry about recurring payments after your initial purchase.

What does this mean for you as a customer?

  • No automatic renewal: You only pay for the product you have chosen, and after the purchase, you are free to use the product as long as you want. There are no monthly or annual payments that are automatically deducted from your account.

  • No subscriptions: Since we do not offer subscriptions, you do not need to worry about canceling a subscription. For example, if you decide you no longer need the product, no further action is required on your part. You can simply continue using the product without having an active subscription.

If you have any questions about specific products you have purchased or how to use our services, please feel free to contact us. We are here to help!